Return Policy
- Return Period: Customers can return orders within 15 days from the delivery date (for non-sale orders).
- Non-Returnable Items: Due to hygiene standards, returns are not accepted for caps, hats, masks, boxers, shorts, bodysuits, crop tops, tank tops, baby tees, and stationery items like stickers.
- Condition of Product: Products must be in original condition, unwashed, and with all tags attached.
- Right to Refuse: Returns may be refused if products are believed to be used, washed, soiled, or damaged (unless damaged upon delivery).
- Reverse Pickup: Reverse pickup is arranged only if confirmed by our Customer Experience Team. For defective products, send images to escapehq0@gmail.com for confirmation.
- Pickup Arrangement: Upon confirmation, reverse pickup will be arranged within 48 hours of the request.
- Packaging: Ensure the product is returned in its original packaging.
- Delivery Partners: We use partners like BlueDart, Delhivery, and DTDC for delivery services.
- Sale Orders: For returns of sale orders, only the amount paid will be refunded, not the current product price.
- Refund Method: Refunds will be credited to the customer’s original source account