TERMS AND CONDITIONS
By using this website and placing orders through it, you agree to the following terms:
- Use the website solely for making inquiries and placing legitimate orders.
- Avoid placing any false or fraudulent orders. If we have reasonable grounds to suspect such orders, we reserve the right to cancel them and notify the relevant authorities.
- Accurately provide your email address, postal address, and any other required contact information. You also consent to our use of this information to reach out to you regarding your order if necessary.
- If you do not provide all the required information, you will be unable to complete your order.
Contract:
Upon placing an order, you will receive a confirmation email or message (Order Confirmation) and a Shipping Confirmation.
Availability of Products:
All orders depend on product availability. If we encounter issues with product supply or if items are out of stock, we reserve the right to inform you about substitute products of a similar nature. If you do not wish to purchase the substitutes, we will refund any payments you have made.
Refusal to Process an Order:
While we strive to process all orders, exceptional circumstances may compel us to refuse an order even after an Order Confirmation has been sent. We reserve this right at any time. Additionally, we can remove any product from the website or alter any content or material without liability to you or any third party. We are not responsible for not processing an order after sending an Order Confirmation or for removing or modifying products, materials, or content from the website.
Delivery:
In line with clause (3) concerning product availability and exceptional circumstances, we aim to dispatch the order as indicated in the Delivery Confirmation. If no delivery date is specified, we will deliver within an estimated timeframe, up to a maximum of 30 days from the Order Confirmation date. However, delays may occur due to unforeseen events or delivery zone specifics.
For these conditions, "delivery" is considered complete when you or a designated third party takes physical possession of the goods, as evidenced by signing the receipt at your specified delivery address.
Price and Payment:
We strive to ensure the website prices are accurate, but errors may occur. If we find a pricing error for a product you ordered, we will inform you promptly, allowing you to confirm the order at the correct price or cancel it. If we cannot contact you, the order will be cancelled, and any payments made will be fully refunded. We are not obligated to provide any product at an incorrect lower price if the pricing error is obvious and could reasonably be recognized as such by you, even if a Shipping Confirmation has been sent. Prices on the website exclude Goods and Services Tax (GST), duties, cesses, and delivery charges. Prices may change at any time.
Invoice:
- Invoice will be provided with the products upon delivery.
Taxes:
- All purchases through the website are subject to applicable taxes, including but not limited to GST, duties, and cesses, in accordance with current laws and regulations.
Return/Refund Policy:
- Return period: 5 days from the delivery date for non-sale orders.
- Reimbursement: Only the product cost will be refunded, not the delivery charges.
- Refund method: Amount will be credited to the customer’s store wallet.
- Reporting issues: Contact us within 24 hours at escapehq0@gmail.com for damaged, defective, missing, or incorrect products.
- Return limit: An order can be returned only one time.