Refund policy

Return/Refund Policy:

• Return period: 5 days from the delivery date for non-sale orders.
• Return will be processed in 7 - 10 Business days.
• Reimbursement: Only the product cost will be refunded, not the delivery charges.
• Refund method: Amount will be credited to the customer’s store wallet.
• Reporting issues: Contact us within 24 hours at escapehq0@gmail.com for damaged, defective, missing, or incorrect products.
• Return limit: An order can be returned only one time.

RETURN – TERMS AND CONDITIONS:

• Return Period: Customers can return orders within 15 days from the delivery date (for non-sale orders).
• Non-Returnable Items: Due to hygiene standards, returns are not accepted for caps, hats, masks, boxers, shorts, bodysuits, crop tops, tank tops, baby tees, and stationery items like stickers.
• Condition of Product: Products must be in original condition, unwashed, and with all tags attached.
• Right to Refuse: Returns may be refused if products are believed to be used, washed, soiled, or damaged (unless damaged upon delivery).
• Reverse Pickup: Reverse pickup is arranged only if confirmed by our Customer Experience Team. For defective products, send images to escapehq0@gmail.com for confirmation.
• Pickup Arrangement: Upon confirmation, reverse pickup will be arranged within 48 hours of the request.
• Packaging: Ensure the product is returned in its original packaging.
• Delivery Partners: We use partners like Blue Dart, Delhivery, and DTDC for delivery services.
• Sale Orders: For returns of sale orders, only the amount paid will be refunded, not the current product price.
• Refund Method: Refunds will be credited to the customer’s original source account